Refund policy

This Refund Policy ("Policy") applies to the following purchases: Flowers, hampers, gifts & add-ons purchased through florever.au website.

We hope you love your order but in the event that something isn't right, please email us within 48 hours of delivery at info@florever.au

GENERAL

1. 1. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").
   2. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
   3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

 

REFUNDS & RETURNS 

We do not offer refunds or exchanges for change of mind or if you find the same product or service cheaper elsewhere. Please carefully review product descriptions and dimensions before placing your order. Additionally we cannot refund or exchange items that were received in good condition but later became damaged due to improper care. By proceeding with your purchase you acknowledge and accept these terms. 

DAMAGED PRODUCTS DURING DELIVERY

1. 1. In the event that the product you ordered has been damaged during delivery:
      1. Please contact us as soon as possible within 24 hours of delivery via email at info@florever.au 
      2. Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product. 
         
   2. Each complaint will be reviewed on a case by case basis with collection of the damaged product and either a repair, replacement with an equivalent product, or refund, provided that you have contacted us within 2 days from the date of receiving the product.
   3. We reserve the right to deny a refund, replacement or repair if damages occur from no fault of ours. 
   4. If the sender has advised it is safe to leave the flowers upon receiver not  being home at time of delivery, no responsibility will be taken for those products thereafter. 

 

EXCEPTIONS

1. 1. Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
      1. You misused the said product in a way which caused the problem.
      2. You knew or were made aware of the problem(s) with the product or service before you purchased it.
      3. You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
      4. Any other exceptions that apply under the Australian Consumer Law.
         

 

RESPONSE TIME/ CONTACT US

We aim to process any requests for repairs, replacements or refunds within 3 business days of receipt. If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: info@florever.au